Head of Client Success
- Nottingham
- Hybrid
We’re AmTrust International — a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally.
We’re now hiring a Head of Client Services to create and lead a newly formed team based in either our Nottingham or Dublin office.
This is a pivotal role within our brand‑new Client Services function. You’ll take the lead in shaping how we collaborate with our partners—building strong relationships, understanding operational challenges, and working across internal teams to ensure effective, timely resolutions. The role requires close engagement with clients and deep collaboration across internal teams to resolve issues, improve processes, and ensure an excellent partner experience.
Your team will act as a central point of coordination between clients, underwriters, and key internal stakeholders.
To succeed, you’ll bring:
- Significant client‑facing experience, ideally within insurance or a regulated financial services environment.
- A strong operational background, with hands‑on experience supporting or improving business processes
- Direct or indirect experience with Delegated Authority models, or a solid understanding of DA‑related workflows and operational requirements
- Proven experience of developing and managing third‑party relationships
- A structured, project‑management‑focused approach to resolving operational issues
- Confidence in influencing, negotiating, and collaborating at all levels
- Strong leadership capability, with the resilience to create, lead and coach your team to deliver positive outcomes
- A vision of how effective relationship management can deliver real commercial benefit
Interested?
Click here to view the full Job Description. To apply, simply submit your CV and our team will be in touch.
Great Place to Work
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Income Protection Cover if you're off sick continuously for 26 weeks or more
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Professional Development + Membership support, where required by the role
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Support for your Continuing Career
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Eligibility to participate in our annual bonus scheme
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E-Learning & Development Portal
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Company Days Off in Addition to Annual Leave
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Private Medical Insurance
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Worldwide Travel Insurance
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Discounted Gym Membership
About the company
AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employes more than 1500 employees globally.
At AmTrust, our business is always on the move. Life at AmTrust offers a challenge for motivated employees, but our fast-paced environment always provides a chance to celebrate the creativity and innovation of individuals.
From our founding in 1998, AmTrust has generated steady, stable, and positive growth with the acquisition of multiple companies. Our success boils down to the spirit of all our employees, from accountants and appointed agents to marketers and designers. The entrepreneurial spirit, innovation, and collaboration of AmTrust employees has propelled our brand forward.
AmTrust’s robust growth over the past three decades means our employees have numerous possibilities to not just launch a career in insurance, but also have the opportunity to advance and mature that career.
Louise Cosgrove | Contact Person
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